Terms & Conditions
1. These terms- 1.1 What these terms cover: These are the terms and conditions on which we supply our goods and/or services to you.
- 1.2 Why you should read them: Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
- 2.1 Who we are: Amtrim Limited, a company registered in England and Wales (Company No. 9448122), with registered office at Unit 2, Willacy Yard, Bay Horse Lane, Catforth, Preston, Lancashire, PR4 0JD. VAT No. 208923601.
- 2.2 How to contact us: Telephone: 01772 285100, Email: info@amtrim.co.uk, Post: the above address.
- 2.3 How we may contact you: By telephone, email, or post using the details provided in your order.
- 2.4 "Writing" includes emails: The term "writing" or "written" includes email communication.
- 3.1 How we will accept your order: Acceptance occurs when we confirm in writing that we can provide the goods and/or services. The contract will only be deemed confirmed once the required initial deposit has been received.
- 3.2 If we cannot accept your order: We will inform you and you won’t be charged. This may be due to resource limits or pricing/description errors.
- 3.3 Your order number: We will assign and communicate your order number. Please reference it in future correspondence.
- 4.1 Product images: Products may differ slightly from brochure or website images due to display variations.
- 4.2 Accurate measurements: You are responsible for ensuring measurements you provide are correct. Contact us for measuring guidance.
- 4.3 Our Guarantee:
- Bespoke canopy systems are guaranteed for 5 years against material or manufacturing defects on a return-to-base basis.
- Replacement canopies fitted to existing frameworks have a 12-month guarantee. Pooling, frame collapse, or defects arising from deficiencies in the existing framework are not covered.
- The guarantee excludes defects from:
- Abnormal wear and tear
- Wilful damage, improper storage, accidents, or negligence
- Failure to follow Amtrim’s instructions
- Unauthorised repairs or modifications
- Extreme weather or Acts of God
- Customer-supplied materials or specifications
- This does not affect your statutory rights.
- 5.1 Specification changes: Must be submitted in writing and approved by Amtrim Ltd. Cost adjustments will be reflected in the final invoice.
- 5.2 Changes in circumstances: Changes affecting the location of the boat, access arrangements, or any other circumstances that may affect the provision of our goods or services should be communicated to us as soon as reasonably possible.
- 6.1 Minor changes:
- (a) Technical adjustments and improvements
- (b) Rectification of defects, with prior notification and agreement on action
- (c) Amtrim reserves the right to use equivalent or superior materials, components or fittings where these provide the same or improved appearance, fit, function, durability and performance as those originally specified. Such substitutions shall not materially alter the finished product.
- 7.1 Service commencement: Following acceptance of your order and receipt of the required deposit, your project will be scheduled into our production programme. We will provide an estimated lead time and contact you when we are ready to commence work.
- 7.2 Product delivery stages: We will inform you of each stage. Delays will be communicated promptly.
- 7.3 Delays outside our control: We’ll minimise delay effects. You may cancel for a refund if delay is substantial.
- 7.4 No access to property: If you fail to allow access without good reason, we may charge extra costs or end the contract (see 8.3).
- 7.5 Quoted Lead Times: You will be given an estimated lead time once your order is confirmed. This assumes the project proceeds as scheduled. Should the project be delayed or placed on hold at the customer's request, it may lose its place within our production schedule and the original lead time cannot be guaranteed. An updated lead time will be provided when you notify us that the project is ready to proceed.
- 8.1 You can end the contract at any time before supply is complete. If you do, sections 8.4.3 to 8.4.5 will apply to any refund that may be due.
- 8.2 Good reasons for ending the contract:
- (a) Disagreement with upcoming changes (see 6.1)
- (b) Pricing/description errors
- (c) Legal right due to our breach
- 8.3 Without a good reason: If you end the contract without a good reason, the contract ends immediately. We may charge reasonable compensation for the costs we have already incurred, see sections 8.4.3 to 8.4.5.
- 8.4 Refunds and cancellations for bespoke work
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8.4.1 Cancellation within 14 days of order confirmation: Customers may cancel their order within 14 days of order confirmation and receive a full refund of any deposit paid, provided no work has been carried out.
8.4.2 Cancellation after 14 days but before work commences: A refund of any deposit paid may be available up to the point at which work commences. Any refund will be subject to a cancellation administration charge of £200 plus VAT.
8.4.3 Cancellation after work has commenced: Where surveys, design work, CAD work, framework manufacture, patterning, or any other work has been undertaken, the customer will be liable for the cost of all work carried out up to the date of cancellation, together with the cost of any materials consumed specifically in connection with the order. These costs will be deducted from any refund due, or invoiced separately where they exceed the deposit amount paid.
8.4.4 How we calculate and pay any refund: We will provide a brief statement of work carried out and any materials consumed. Any refund due will be paid within 14 days using the original payment method wherever possible. - 8.4.5 Your statutory rights are not affected.
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- 9.1 We may end the contract for a product or service at any time by writing to you if:
- (a) You do not make a payment when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
- (b) You do not provide us with information we need in order to supply the goods or services, despite us asking for it within a reasonable timeframe;
- (c) You do not provide us with access to your boat or property within 70 miles of PR4 0JD so that we can perform the services, and we have given you reasonable notice of the access required;
- (d) You act in a way that makes it unsafe, unreasonable, or impossible for us to continue the work (for example, abusive or threatening behaviour, or repeated refusal to cooperate with our reasonable instructions).
- 9.2 If we end the contract in the situations set out above we will refund any money you have paid in advance for goods or services we have not provided, but we may deduct or charge you reasonable compensation for the net costs we incur as a result of your breaking the contract. This may include deducting the value of work already undertaken and materials consumed, or, where these costs exceed the deposit amount paid, invoicing you for the difference.
- 9.3 We may write to you to let you know that we are going to stop providing the goods or services. We will let you know in advance of our stopping the supply and will refund any sums you have paid in advance for products or services which will not be provided.
- 10.1 Contact us for problems: Phone 01772 285100, Email info@amtrim.co.uk, or write to the listed address.
- 10.2 Your legal rights remain unaffected.
- 11.1 When and how to pay: A deposit equivalent to 50% of the estimated order value is required before work is scheduled. The remaining balance becomes due upon completion of fabrication and prior to fitting. We accept most debit and credit cards (excluding American Express), bank transfer, or cash in accordance with our cash payment policy.
- 11.2 Cash policy: Max £1,000 per order in person only. Higher amounts via card or bank transfer.
- 11.3 Late payment interest: 4% annually above the Bank of England base rate, daily until paid. Interest is payable along with overdue amount.
- 12.1 Foreseeable loss: We are responsible only for foreseeable losses caused by breach or lack of reasonable care.
- 12.2 Property damage: We will repair damage caused by us, but not pre-existing issues.
- 12.3 Business losses: We are not liable for any business-related losses, including profit or interruption.
- 13.1 Use of your data:
- (a) To provide goods/services
- (b) To process payments
- (c) To inform you of similar products (opt-out available)
- 13.2 Sharing information: Only shared where legally required or permitted.
- 14.1 Intellectual Property: All patterns, designs & templates remain the exclusive property of Amtrim Ltd. No transfer or licensing is implied.
- 14.2 Legal jurisdiction: Governed by English law. Legal proceedings may be brought in England, Scotland, or Northern Ireland based on your location.
- 14.3 Force majeure: We will not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations under these terms that is caused by an event outside our reasonable control. Such events include (without limitation) extreme weather, floods, fires, strikes, lock-outs or other industrial disputes, pandemics, transport or supply chain disruptions, breakdown of plant or machinery, or acts of government. If such an event occurs, we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay, either you or we may end the contract and you will receive a refund for any goods or services you have paid for but not received, less any reasonable costs we have already incurred.